Terms & Conditions

All personalised orders are considered final at the point you place the order.

Please make sure you refer to delivery times if your order is needed for a specific event and then select the appropriate delivery option. See http://thisisnessie.com/delivery/ for delivery information.

Please ensure that you take extra care when entering your personalised information and gift messages into our website as we are unable to offer replacements for personalised items unless they are faulty.

All personalised products are made to order and as such there might be slight variations between one item and another.

What if my product doesn’t arrive in time?

If your order is needed for a specific event, we advise you to upgrade your delivery to the guaranteed, tracked service, as we cannot be held responsible for standard delivery items that are delayed by Royal Mail after we have despatched them on time. This will put your item out from our studios on a next-day guaranteed, pre-1pm signed-for service with Royal Mail that is nearly 100% reliable and features a tracking number so that you know where in the postal network your parcel is. See http://thisisnessie.com/delivery/ for delivery information.

What should I do if my order arrives damaged?

Please email us at studio@thisisnessie.com within 30 days of your order being delivered with a description and photos of the damage.

What should I do if I am not happy with my order?

Please email us at studio@thisisnessie.com within 30 days of your order being delivered with a description and photos of the issue.

Can I cancel my order?

Order Cancellation - Personalised items
All personalised orders are considered final at the point you place the order. With that in mind, please take care when entering any names, personalised information and gift messages into our website as we are unable to offer replacements for personalised items unless they are faulty.

Order Cancellation – Off the shelf items
We are unable to cancel orders containing off the shelf items. The order is considered final at the point you place the order.

Adding/Removing Items from an Order

Unfortunately we are unable to add or remove items from an order once it has been placed. If you would like to order additional items please place a separate order.

Can I change the delivery address once I’ve placed an order?

We can change the delivery address for an order as long as the order has not been produced and sent to despatch. Please contact us on studio@thisisnessie.com if you wish to change the delivery address for your order. 

Can my items be gift-wrapped?

Simply add the ‘gift wrap’ option when placing your order and we will lovingly wrap your gift in our Thisisnessie tissue paper and ribbon ready to deliver a smile to the recipient. You will also be able to add a gift message and can send the item to a different delivery address if you wish.

Can I frame my personalised print myself?

We offer you the opportunity to receive your personalised print in either a mount or a frame. Our mounts are made from quality off-white board and if you select ‘mount-only’ you can frame the print yourself should you wish to.

What are your frames made of?

Our frames are handmade in the UK from solid wood with premium synthetic glass. We use synthetic glass because it is superior to actual glass for framing purposes: it’s less reflective, stronger, and safer, won’t break during transit and it’s lighter, which keeps delivery costs down.  

We employ an amazing team to lovingly frame your prints and we are very proud of this service however we recognise that the frames are an additional cost and it is for this reason that we offer the print mounted (unframed) as well as framed so that you have the option to frame the print yourself in a cheaper frame should you wish.

 

Prints

Made From: Frames are made from solid wood with premium synthetic glass. Print is high quality white card. Mount is quality off-white board.
Dimensions: Small: A6: 105x148mm print, once mounted A5. Frame approx. 250x125mm. Medium: A5: 148x210mm print, once mounted A4. Frame approx. 325x260mm. Large: A4: 210x297mm print, once mounted A3. Frame approx. 330x420mm.
Care Instructions: Make sure nail is seated well in wall before hanging. Dust regularly thereafter.

Mugs

Travel Thermos: Made from stainless steel and plastic. Hand wash only. Not dishwater safe. Dimensions: H15 x W9cm.
100% Ceramic Mug: Dishwasher/microwave safe. Small mug dimensions: H7 x W7.3cm. Large mug dimensions: H9.1 x W8cm.
100% Bone China Mug: Dishwasher/microwave safe. Small mug dimensions: H8.4 x W7.7cm. Large mug dimensions: H9 x W9cm.
100% Enamel mug: Hand wash only. Not dishwasher safe. Dimensions: H8 x W8.6cm.

Care Instructions: See above.

Chopping Boards

Made From: Tempered textured glass
Dimensions: Small: 20cm x 28.5cm, Large: 28.5cm x 39cm
Care Instructions: Hand wash only and wipe dry with a soft cloth. The front will survive occasional encounters with a scrub brush but avoid the back (it doesn't like confrontation).

Tea Towels

Made From: 100% cotton.
Dimensions: 70 x 48cm.
Care Instructions: Wash at 40c. Do not tumble dry. DO NOT USE STAIN REMOVING PRODUCTS WHEN WASHING. It'll like totally ruin your design. Duh.

Cushions

Made From: Suede effect fabric. Choose between 100% polyester hollow fibre insert or 100% duck feather insert.
Dimensions: 44 x 44cm approximately.
Care Instructions: Turn inside out to hand wash and iron. Or else.

Notebooks

Made From: Italian-made with PU leather cover. Includes satin ribbon bookmark, elastic closure and cream lined paper from responsible sources, FSC.
Dimensions: H13.5 x W21.3 x D1.3cm approximately
Care Instructions: Keep away from food and drink to avoid stains and unnecessary messiness. 

Decorations

Made From: 100% Ceramic
Dimensions: H8 x W8 cm approximately
Care Instructions: Handle with care and surround with joy at all times.

Placemats

Made From: Composite wood with a gloss cover.
Dimensions: Small: 19 x 23cm, Medium: 20 x 26cm, Large: 20 x 31cm.
Care Instructions: DO NOT PUT IN DISHWASHER. Hand wash or wipe clean. You've been warned.

Coasters

Made From: Composite wood with a gloss cover.
Dimensions: 9 x 9cm, with rounded corners.
Care Instructions: Wipe clean. Not for frisbee use--well, maybe for frisbee use.

Storage Tin

Made From: 100% tin with an aluminium custom-printed plate on the lid.
Dimensions: Small: H24 x W186 x D76mm. Large: H55 x W186 x D113mm.
Care Instructions: Wipe clean. Inspect contents once a month for missing objects.